Ahmad Khalifa
Email: thekhalifa AT gmail.com
Mobile: +20101467555

Objective
To obtain a challenging opportunity as a software consultant that will enhance my professional skills.

Work Experience

2008, 2010
Siebel Consultant at Celfocus/Novabase ME for EITC (Du) CRM Project.
- Performing design, configuration, development, production support, 
  performance optimization, and walk-throughs with analysis and testing teams.
- Participated in developing and maintaining modules including:
 + CTI integration with Cisco, Trouble Tickets, Order Management, Product Administration,
    Pricing, eConfigurator, EAI
 + Configuration, eScript, RTEs, SmartScripts, Assignment Rules, Workflows, Integration using:
    IO, VBC, JMS Transport
 + Production support with deployment packages, troubleshooting and health checks.

2005, 2007
Siebel Consultant at Asset Technology Group for Vodafone Egypt CRM Project.
- Performed tasks ranging from functional analysis, configuration to production support and
  performance optimization.
- Participated in developing and maintaining modules including:
 + Account Management, Service Requests, Loyalty, Assignment Manager, SmartScripts,
    CTI integration with Genesys, eScript, RTEs, EAI, and Workflow Processes and Policies.
 + Siebel Integration using: EBC/VBC, Integration Objects, Web Services, 
    Java Data Bean, and COM Objects.
 + Production deployment COM macros, server/component configuration, and troubleshooting.
Software Developer at Asset Technology Group
- Part of the Jupiter ECM team and the mobile eServices application using Java technologies.

2004, 2005
Software Developer at MAIN Telecom
- Participated in VoIP-based call center development & SMS integration, developing the IVR Architecture and IVR graphical design tool using C/C++.

2001, 2002
Web Developer at Karisma-tk
- Developed custom Javascript/HTML/ASP scripts for a recreational website.

Education

2000-2004
Bachelor of Science in Computer Science Arab Academy of Science & Technology & Maritime Transport (AAST MT) Cairo, Egypt.

Technical Skills

Programming Languages:
Fluent in C/C++, HTML, Java, Javascript, SQL, VB/VBA

Training Courses:
Siebel C/OM Order to Quote, Siebel C/OM Pricing Configuration

Development Tools:
Siebel Tools, MS Visual C++, Visual Basic, Visual C#, NetBeans, Eclipse, Jdeveloper. Oracle DB, MySQL DB server

Additional Tools/Knowledge:
Areas of Experience (CRM, CTI, i18n, BiDi, Document Management, Performance optimization)
Design Patterns, Encryption/Compression Techniques, Linux, MS Project, OpenOffice, Photoshop, Adobe Flash.


Personal Information
Self Motivated and driven to produce results, with a “Can Do” attitude and the ability to multitask.
Languages:
Arabic, English
DOB:
13th July 1983 
Nationality:
Egyptian
Address:
Cairo, Egypt